General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTCS) set out the rights and obligations between the seller (“Nordelvia”) and the professional buyer or consumer (“you”) in connection with the sale of products presented on the Nordelvia website. Placing an order implies full and unconditional acceptance of these GTCS.

Article 1: Scope

These GTCS apply to all sales concluded via the Nordelvia website. They are accessible at any time on the website. The seller reserves the right to amend the GTCS at any time without prior notice, with the applicable terms being those in force on the order date.

Pre-contractual information (essential characteristics of the products, price, delivery costs, statutory rights, validity period of the offer) is provided to you in a clear, accurate, and understandable manner before the order is confirmed. If the seller fails to comply with these information obligations, the withdrawal period may be extended by an additional period, in accordance with Articles L.221-18 et seq. of the French Consumer Code.

Article 2: Products

The products offered for sale are those described on the website on the day of consultation, subject to available stock. Photographs and visuals illustrating the products do not have perfect contractual value (due to your screen settings, natural shade variations, or manufacturing batches). The seller does not guarantee total similarity of colors and appearance, unless otherwise stated on the product page.

The seller reserves the right to change the product range offered at any time. If a product becomes unavailable after an order is placed, we will contact you to agree on an alternative, a store credit, or a partial or full refund for the unavailable product. In no event may the buyer claim damages for such a change or stockout.

Products sold on the Nordelvia website are intended for personal use only; any resale is strictly prohibited and may incur your liability.

Article 3: Prices

Product prices are indicated in euros (€), all taxes included (incl. VAT), and excluding delivery costs. These prices may be changed at any time without prior notice. Products are invoiced based on the price in effect at the time the order is confirmed. The total amount charged (product price + applicable delivery costs) will be shown on the order summary before payment.

In the event of an obvious pricing error, the seller reserves the right to cancel the order or to offer the customer the option to keep the order at the correct price after informing the customer (Article L.111-1 of the French Consumer Code).

Article 4: Order

You place your order directly on the website. After adding items to your cart, you review the summary (products, quantities, prices, shipping costs, delivery address). By confirming your cart, you accept all of these GTCS without reservation. You will be asked to provide: your name or company name, your contact details, and your billing and delivery information. You guarantee that this information is accurate, complete, and up to date. In the event of an error in this information, we cannot be held responsible for the consequences (additional costs, delays, non-delivery, etc.).

The seller reserves the right to refuse or cancel any order in the event of a payment issue, a payment incident, fraud, or a previous unpaid dispute. In the event of refusal, we will inform you as soon as possible.

Article 5: Confirmation and payment

Order confirmation constitutes acceptance only after full payment of the price has been verified. Payment is due immediately when the order is placed. Accepted payment methods are those displayed on the website (bank card, e-wallet, bank transfer, etc.). These transactions are processed via a secure payment provider (Stripe, PayPal, etc.). No payment by check will be accepted, unless specifically agreed in writing. If payment fails (bank refusal, insufficient funds, fraud), the order will be automatically canceled.

Payment information provided by the customer when placing an order is processed using a secure protocol (HTTPS) and is not accessible to the seller. It is transmitted via the payment provider, which stores and processes banking data under its own level of protection. The seller does not retain any complete bank card data after the transaction.

Article 6: Delivery

Orders are prepared upon receipt of payment, generally within 24 to 48 business hours (excluding weekends and public holidays), depending on product availability. Parcels are then handled by the carrier selected when the order is placed.

Delivery times stated on the website are indicative and do not constitute a firm commitment. They depend on the carrier and geographic areas. Shipping is free for any order over €89 (excluding taxes). For orders below this threshold, shipping costs will be specified before payment.

For orders to overseas territories or internationally, specific fees and timelines may apply (import, customs duties, local processing). The customer remains responsible for customs formalities and payment of associated duties and taxes. Any taxes or customs fees applied upon import into the destination country are borne by the customer (unless otherwise agreed). If fees are due, the carrier may request payment before delivering the parcel. The seller cannot be held responsible for delays or additional costs related to customs procedures.

Upon delivery, the customer must check the apparent condition of the parcel in the presence of the carrier. In the event of an irregularity (damaged, opened, missing, or deteriorated parcel), the customer must:

  • refuse the parcel and note this on the carrier’s delivery slip (or otherwise make precise reservations on the delivery note);
  • immediately contact the seller at contact@nordelvia.com, stating the order number, the issues observed, and, where applicable, attaching photographs of the product(s) concerned.

The seller will review any substantiated claim and may, depending on the case, offer reshipment, an exchange, a partial or full refund, or any other appropriate arrangement. Return shipping costs in the event of a damaged or missing product are reimbursed to the customer upon presentation of supporting documents.

If the recipient is absent, a delivery notice is generally left, allowing the parcel to be collected from the indicated pickup point. If it is not collected within the time limit, the parcel will be returned to us. The actual costs incurred for returning the parcel (outbound) will then be deducted from any refund due to the customer. If the parcel is returned due to an unjustified refusal, the buyer loses the possibility of exercising the right of withdrawal for that order.

Article 7: Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer has 14 calendar days to exercise the right of withdrawal, without having to justify reasons or pay any penalty (except return costs). This period runs from receipt of the product by the consumer or by a designated third party (excluding the carrier).

To exercise this right, the customer must notify their decision (withdrawal from the order) in writing to contact@nordelvia.com before the deadline expires. We provide a model withdrawal form (optional), but any other clear statement expressing your intention is accepted (letter, email). To be valid, returns must be shipped within a reasonable time (maximum 14 days) after notification, to the address that will be provided by customer service.

Return costs remain the responsibility of the consumer, except in the event of a delivery error or a defective product (Article L.221-23 of the French Consumer Code). Returns made outside the statutory period or not compliant with the conditions (damaged product, incomplete product, excessive use) may be refused or may result in a partial refund proportional to the depreciation observed.

In the event of a legitimate exercise of the right of withdrawal, the seller undertakes to refund all sums paid, including standard delivery costs (initial shipping costs for the least expensive delivery option). Additional costs resulting from choosing a faster delivery method are not refunded. The refund will be made within 14 days of receipt of the returned product or proof of shipment. It will be credited to the customer’s original payment method.

If the legal information relating to the right of withdrawal has not been provided correctly, the right of withdrawal may be extended up to 12 months (Article L.221-18). We therefore invite the customer to refer to the Return Policy for any details on the applicable procedures and conditions. Certain products may be excluded from the right of withdrawal (personalized products, perishable goods, sealed items for hygiene reasons, etc.), as provided by law and as indicated on each relevant product page.

Article 8: Return policy

In addition to the right of withdrawal, we strictly apply the following procedure for any return (time limits, conditions, shipping) described in detail in our dedicated Return Policy. Only returns that comply with these instructions will be accepted and processed.

Article 9: Statutory warranty

Products sold benefit from the statutory warranties of conformity (Articles L.217-4 et seq. of the French Consumer Code) and hidden defects (Articles 1641 et seq. of the French Civil Code). In the event of non-conformity or a hidden defect, you may require repair or replacement of the product (subject to costs), or, as applicable, a price reduction or cancellation of the sale, in accordance with the law. Any defect must be reported to the seller within a reasonable time after it is discovered.

The conformity warranty requires the seller to deliver a product that conforms to the description and is free from defects. The customer has two years from delivery of the goods to take action. In practice, if a delivered product is non-conforming or defective, please contact our customer service without delay.

Statutory warranties apply independently of any optional commercial warranty. If an optional commercial warranty is offered, its terms will be set out in a separate document.

Article 10: Liability

The seller is liable only in the event of proven fault in the performance of its obligations. Except in cases of gross negligence or willful misconduct, the seller’s liability is limited to direct damages caused to the customer (for example, loss or deterioration of property), excluding indirect damages (loss of profit, moral harm, consequential intangible damages). In particular, we cannot be held responsible for:

  • costs, damages, and compensation related to inappropriate or unlawful use of the products;
  • any loss of data or profit resulting from the use of, or inability to use, a product;
  • service disruptions beyond our control (cyberattack, network outage, system failure);
  • any event of force majeure within the meaning of the French Civil Code (unforeseeable and unavoidable events: strike, natural disaster, terrorist act, pandemic, failure of a third-party supplier, etc.).

As a protective measure, we advise users to back up their data and use up-to-date antivirus software. The seller’s liability is limited to the total amount (incl. VAT) paid by the customer for the products concerned.

Article 11: Force majeure

The seller cannot be held liable in the event of force majeure making it impossible to perform obligations (IT failures, disasters, conflicts, administrative act, epidemic). In such case, the time for performance of our obligations will be extended by the time necessary to overcome the event. If the event continues for more than two months, each party will have the option to cancel the order without compensation.

Article 12: Data protection

Personal data collected on this website is processed in accordance with the dedicated Privacy Policy. In particular, the seller complies with the obligations of the GDPR and the French Data Protection Act (Loi Informatique et Libertés), notably regarding information, data minimization, retention, and data security. The email address collected when placing an order may be used to send you information relating to your order and, subject to your consent, personalized commercial offers (you may object at any time).

Article 13: Disputes

These GTCS are governed by French law. In the event of a dispute arising between the parties and in the absence of prior amicable resolution, jurisdiction is assigned to the competent French courts (Commercial Court of Toulouse, unless mandatory provisions provide otherwise). The customer is informed that they may use, free of charge, consumer mediation in accordance with Article L.611-1 of the French Consumer Code, as indicated in the legal notice.